All you need to know about the SARS small business help desks

tax authorities

Written by: Johann Barnard

Dealing with the tax authorities is to become a whole lot easier for small business owners from 1 April when dedicated help desks will be available at SARS offices to answer queries and process many common transactions.

SARS deputy spokesperson Marika Muller says the small business desks have been created specifically for business owners who do not have professional assistants like Tax Practitioners and third-party accountants.

“Accountants and bookkeepers must continue using the tax-practitioners appointment system available in SARS branches. Those who want to send third parties to handle their tax affairs must remember that the Power of Authority letter is still a requirement for SARS services,” she says.

Small Businesses are defined by SARS as all businesses (sole proprietors, partnerships, close corporations, companies and trusts) with a gross turnover not exceeding R20 million a year.

The SME help desk service will however be extended to medium-sized businesses (up to R235 million), although it’s likely companies of this size would have more complex structures and relationships in place.

The full range of services a small business needs to conduct with SARS will be available at these desks. These include:

- Business tax advice
- Registration with SARS for relevant taxes
- Business returns submission
- Tax Clearance Certificate applications
- Changes to company bank account
- Company amendments
- Business statement of account and other business related queries.

There is no need to make an appointment to access these services. As per usual, you can arrive at your local SARS office where the staff overseeing the queuing system will direct you to the business help desk.

You can find your local SARS office by entering your location and searching on this map.

Other useful information on small businesses and SARS can be found on this page.